Polished & Pristine LLC
Scheduling & Arrival Policy
At Polished & Pristine, we value your time, your home, and the trust you place in our team. Our scheduling and arrival procedures are designed to ensure a smooth, reliable, and professional experience from the moment your service is booked until our team arrives.
1. Scheduling & Confirmation
All cleaning services must be scheduled in advance and are subject to availability. Appointments are considered confirmed once the service details, agreed-upon pricing, and scheduled date have been communicated and confirmed by both parties in writing.
Depending on the service requested, a walkthrough or additional consultation may be required before a final estimate and appointment can be confirmed.
We encourage clients to schedule recurring services in advance to help maintain their preferred service dates and times.
2. Arrival Windows & Timeliness
We make every effort to arrive within the agreed-upon arrival window. To account for traffic, weather, and the needs of preceding appointments, arrival times may occasionally vary.
If an unexpected delay occurs, we will notify the client as soon as reasonably possible and provide an updated estimated arrival time.
For services requiring a specific start time, including commercial and post-construction projects, scheduling arrangements will be communicated and agreed upon in advance.
3. Client Preparation & Property Access
To help our team begin service promptly, clients are responsible for ensuring that the property is accessible at the scheduled time.
Before our arrival, please ensure that:
Entry instructions, access codes, keys, or other agreed-upon access arrangements have been provided.
Pets are safely secured or placed in an appropriate area for the duration of the service.
Any special instructions, priority areas, or access restrictions have been communicated in advance.
The property is accessible and reasonably ready for the agreed-upon cleaning services.
If our team cannot access the property upon arrival, additional waiting time, rescheduling, or applicable fees may apply, as communicated and agreed upon in advance.
4. Rescheduling & Cancellations
We understand that schedules can change, and we kindly request at least 24 hours’ notice for any appointment cancellation or rescheduling.
Cancellations or rescheduling requests made with less than 24 hours’ notice will incur a $20 cancellation fee. This policy helps us manage our schedule fairly and account for the time reserved specifically for your service.
If you need to make a change to your appointment, please contact us as soon as possible. We will always do our best to accommodate scheduling adjustments when availability allows.
If Polished & Pristine LLC must reschedule due to unforeseen circumstances, we will notify you as promptly as possible and work with you to arrange an alternative appointment.
Thank you for your understanding and for respecting the time reserved for your service.
5. Changes to Service or Property Conditions
Please notify us in advance of any changes that may affect the scheduled service, including changes in property access, service scope, occupancy, or special cleaning requirements.
Additional tasks or changes beyond the original agreed-upon scope may require an adjusted estimate, additional time, or a separate appointment. Any pricing or scheduling changes will be communicated before proceeding.
6. Respect for Your Time & Space
We are committed to providing dependable service, clear communication, and respect for every client’s property and schedule. We ask that clients extend the same courtesy to our team by honoring confirmed appointments and communicating changes as early as possible.
Thank you for choosing Polished & Pristine LLC. We appreciate the opportunity to care for your space and look forward to providing you with an exceptional cleaning experience and effortless peace of mind.
Polished & Pristine LLC
Exceptional cleaning. Effortless peace.